A customer requested a cancellation, what do I do?

On sales through MyVisito payments, refunds are at your discretion, with the legal floors enforced automatically: canceling a meeting or event up to 72 hours before the session, and returning a physical product within 14 days. An instant digital product (a file, an instant-access course) is not cancellable by the buyer; by paying, the buyer agrees to immediate delivery. A customer inquiry reaches you from their order page in the Inquiries tab under Earn, highlighted in amber with a bell notification; a request within a legal right is flagged in the system with approve/deny buttons and usage facts, and answering within 5 business days matters because otherwise it is approved automatically. Everything else is your call, and you can always refund as goodwill from the order menu. Refunds are deducted from your proceeds before the bank transfer. Full rules: myvisito.com/commerce-rules.