A customer requested a cancellation, what do I do?

On sales through MyVisito payments, refunds are at your discretion, with the legal floors enforced automatically: canceling a meeting or event up to 72 hours before the session, and returning a physical product within 14 days. An instant digital product (a file, an instant-access course) is not cancellable by the customer; by paying, the customer agrees to immediate delivery. A customer inquiry reaches you from their order page in the Inquiries tab under Earn, highlighted in amber with a bell notification; a request within a legal right is flagged in the system with approve/deny buttons and usage facts, and answering within 5 business days matters because otherwise it is approved automatically. Everything else is your call, and you can always refund as goodwill from the order menu. Refunds are deducted from your proceeds before the bank transfer. A buyer who reports from the order page that a digital product or course did not arrive (the link does not work) holds that sale until you answer: mark it delivered, or refund; with no answer for 7 days the system refunds automatically, even on a no-refund product. Full rules: myvisito.com/commerce-rules.